Proactive Maintenance, Support and Monitoring

• Desktop and server monitoring in real-time

• Network monitoring

• Onsite support

• Unlimited remote support

• Support centre with incident reporting

• Live connect assistance

• Patch management

• Automated remediation

• Managed anti-virus and anti-malware with detection notification

• Network device monitoring

Mobile Device Management

• More businesses are integrating smart phones and tablets into their systems applications and providing mobile email to employees

• Mobile Device Management allows seamless systems integration and has procedures in place to protect sensitive data

Online Backups

• Fully automated

• Monitoring and reporting provided

• Data is backed up to offsite secure data centre

Reporting

• Monthly, quarterly and bi-annual reports

• System performance.

• Reports on call incidents

• Recommendations for improved network health

• Budgeting for capital and operational expenditure purposes

• Assistance with Electronic Business Policies

• Warranty and supply management

• Network and settings documentation

• Asset management

• Audit and inventory

• Software licensing and compliance

Hardware & Software Sales

• IT360 offers an extensive range of hardware and software products to match our client's business needs

Network Implementation

• IT360 specializes in the design and implementation of Microsoft Small Business Server networks, as well as upgrading to the latest server and workstation operating systems and applications

• Network and fibre cabling

• Connectivity and Hosted Solutions

Network Security

• Bandwidth monitoring

• Unified Threat Management (UTM) / Firewall Management

• Internet Usage Management & Reporting

Connectivity

Additional Services

• Document and print solutions

• PABX systems

• CCTV